Privacy Policy

Last updated: 2025-12-30

We process personal data in accordance with the GDPR and applicable data protection laws. This policy explains what we collect, how we use it, and your rights.

Controller

The controller for the processing described here is the company named in the Imprint page.

Categories of Personal Data

  • Account data (e.g., name, email), authentication data, and role information.
  • Customer and case data required for debt collection workflows, including debtor communications and status information.
  • Technical and security logs (e.g., IP, device, timestamps) for fraud prevention, audit, and troubleshooting.

Purposes and Legal Bases (Art. 6 GDPR)

  • Performance of a contract or pre‑contractual measures with our customers and authorized users (Art. 6(1)(b) GDPR).
  • Compliance with legal obligations, such as bookkeeping or regulatory requirements (Art. 6(1)(c) GDPR).
  • Legitimate interests in secure, reliable operation, product improvement, and preventing misuse (Art. 6(1)(f) GDPR).

Recipients

We share data with processors (e.g., hosting, email) under data processing agreements, and with authorities where legally required.

International Transfers

Where data is transferred outside the EEA/Switzerland, we implement appropriate safeguards such as the EU Standard Contractual Clauses and conduct transfer impact assessments where required.

Retention

We retain personal data only as long as necessary for the purposes described and to comply with statutory retention periods (e.g., commercial and tax law).

Security

We apply role‑based access controls, encryption in transit, least‑privilege principles, and regular reviews of access and audit logs.

Your Rights

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

Cookies and Similar Technologies

We use essential cookies for authentication and security. Where non‑essential cookies are used, we will request your consent and provide granular choices.

Contact

If you have questions or requests, please contact us via the Imprint page. We will respond without undue delay.

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